NORMAL DELIVERY POLICY

Delphinium petals can be delivered normally within 5 days. However, in the height of the wedding season, please allow plenty of time as we can be very busy.  Cones are hand made to order and if you are ordering a large quantity of cones, please allow a week to 10 days for delivery.  

 

Freeze dried rose petals can take up to 10 days as they are imported from Europe. Please order well in time for your event.  Samples of these will cost £1.99.

 

As a result of Royal Mail increasing their parcel prices, sadly we have had to increase ours slightly too. Standard delivery costs £4.95 to UK.  Guaranteed express delivery  service costs from £7.95.  UK. Please  text 07919104022, call or email for express delivery. For delivery outside UK please email  for a price and delivery times.  If you specifically would like a signed for service, please do let us know on the Special Instructions part of the order form.  Please note that you will have to be in to accept delivery for this service.

 

 

RETURNS POLICY

 

Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.

 

We would welcome the opportunity to earn your trust and deliver you the best possible service.

 

If you are not happy with the goods you receive from us we offer a free exchange or refund service. We request that products are returned within 14 days in their original packing and unused. Please ensure that you obtain a certificate of posting.  We are unable to offer a refund for the postage. 

 

If you are unsure of the quality of our product and would like to see before you buy, we offer a sample service.  If you would like to receive a small selection of our petals please email

us .

Privacy Policy

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

© 2009 The Natural Confetti Company